Accessible formats of this document are available free upon request
Providing Goods and Services to People with Disabilities
ARGYLE OMFS SERVICES INC. is committed to excellence in serving all customers including people with disabilities.
Our vision is to deliver the highest standard of care in oral and maxillofacial surgery.
We will strive to be the centre of choice for dental and medical professionals when their patients require oral and maxillofacial surgery of any kind.
In fulfilling our mission, our oral surgery office strives at all times to provide services in a way that respects the dignity and independence of people with disabilities in a timely manner. We are committed to giving people with disabilities the same opportunity to access our services and to benefits from the services, in the same place, if possible and in a similar way as other patients of our offices. If necessary, we will work with persons with disabilities to assist them in identifying alternative means to access our services.
Communication
We will communicate with people with disabilities in ways that take into consideration their disability
Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on parts of our premises that are open to the public and not exempt by law.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged to support persons.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated duration and a description of the alternative facilities or services, if available.
Accessible Emergency Information
Argyle OMFS Services Inc. is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request.
Training for Staff
We will provide training to all employees, independent contractors, agents, volunteers and others who work with us and on our behalf, with a view to ensuring that they are familiarized with our policies, practices and procedures for providing persons with disabilities and their families with dental services. This training will be provided to all staff and be reviewed on an on-going basis.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements for the customer service standard
- Our plan related to the customer service standard
- How to interact an communicate with people with various types of disabilities
- How to interact with people with disabilities who use and assistive device or require the assistance of a service animal or support person
- How to use any assistive devices available on-site and patient transfer protocol that may be required with providing goods and services to people with disabilities
- What to do if a person with a disability is having a difficulty in accessing ARGYLE OMFS SERVICES INC. goods and services
- Information will be reviewed and staff informed when changes to the plan are made.
Our ultimate goal is to meet and exceed our patient’s expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way our oral surgery office provides services to people with disabilities can be brought directly to the attention of your surgeon by any method (eg: in person, by telephone, by email, in writing, etc.)
If you have a complaint regarding accessibility, we ask that you speak to your surgeon directly. Your surgeon is committed to working with you to resolve your concerns.
We are committed to developing office policies that respect and promote the dignity of people with disabilities. No changes will be made to this policy before considering the impact on people with disabilities. We will modify or remove any office policy that does not respect the dignity and independence of people with disabilities.
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