Frequently Asked Questions

All patients require a consultation with the surgeon prior to booking surgery. This allows our surgeons to plan your surgical care. Many variables, such as health history and surgical difficulty, can affect your overall treatment plan.

Yes, there is a fee for the consultation.

Additional fees may apply if:

• You do not have x-rays from your dentist (we will take them)
• The x-rays you do have are poor in quality (we will retake them)
• A CBCT scan is required (we may take these images, or we may refer you to Oral and Maxillofacial Radiology to have these scans taken)

During your consultation, the surgeon will give you an accurate cost estimate for your treatment.

Typical consultations are 45-75 minutes. This includes time for:

• Check-in
• Paperwork
• X-rays
• Meeting with the surgeon
• Discharge
• Billing and fee estimates
• Scheduling future appointments

This helps us ensure an efficient check-in process.

Yes. All of our clinics have free lot parking.

As surgical specialists, we strive to be punctual with your appointment. Sometimes, emergencies and unique surgical situations may lead to unavoidable delays.  We will do our best to update you when these situations arise and we appreciate your patience and understanding.

Please bring the following to your initial consultation:

• Your dental insurance information or forms
• Your health card or driver’s licence
• A list of medications you are currently taking
• Dental program cards or stubs
• The referral note from your dentist, if you were given one
• Any x-rays your dentist has given you

No. We are pleased to send electronic claims and pre-determinations to your insurance company if this option is available with your insurance company. Otherwise, your pre-determination has to be faxed or mailed to your insurance company. This will tell you what is and is not covered by your insurance provider.

We will also send electronic claims on your behalf whenever possible.

Most insurance companies will reimburse you within a week of receiving the electronic submission.

Whether or not your insurance company covers the service, you must pay for it in full that day. We do not accept direct billing of dental insurance.

Typically, insurance companies reimburse within 5-7 business days of receiving the electronic submission.

We accept these methods of payment:

• Visa
• MasterCard
• Debit
• Certified cheque
• Cash (please bring exact amount)

Yes. We will need any panoramic (PAN) and periapical (PA) x-rays that your dentist has taken.

You may bring these with you. Or, your dentist can send them to us in these ways:

• Online via our Referral Form
• By email to: patientservices@argyleassociates.com
• By mail to: 750 Taylor Creek Dr. Orleans, Ontario K4A 0Z9 (we will digitize them and send them to your surgeon/appointment location)

Yes. We have an automated confirmation service.

By email or text

If you provide us with your email address and/or cellular phone number, we will send an email and/or text 7 days before your appointment.

• The email will remind you of the date, time and location of your booking and allow you to confirm your appointment
• The text message will remind you of the date and time and allow you to confirm your appointment

By phone

If you opt out of the email/text option, you will receive a voice call 2 business days in advance to confirm your appointment.

You may cancel your appointment by calling us at (613) 778-8888 or emailing us at patientservices@argyleassociates.com.

Cancellations with at least 48 hours of notice will not be billed. A cancellation fee may be applied to bookings cancelled on short notice.